站台环境与候车行为对感知候车时间的影响

Influence of stop environment and waiting behavior on perceived waiting time

摘要:

为改善公交候车乘客感知状态,增强常规公交吸引力,调查9种不同类型常规公交站台的设施以及1 024位乘客的行为和感知状态,利用Pearson相关性分析法分析乘客候车行为与站台设施、候车行为与感知时间偏差、站台设施与感知时间偏差之间的关系,并建立感知时间偏差的影响因素模型.结果表明:长椅、顶棚、实时信息提示、Wi-Fi等站台设施与上网、走来走去、无行为等候车行为显著相关,任一设施都会增加上网人数,有Wi-Fi使得走来走去和无行为候车乘客的数量减少,有长椅的站台选择走来走去这一候车行为的乘客数量减少.这些站台设施的提供都可以降低感知偏差,乘客采取打电话、上网和读报刊杂志等行为也可以降低自身的感知偏差,而抽烟、走来走去和无行为的候车状态会导致感知偏差的增大.

Abstract:

In order to improve the perceived status of passengers and enhance the appeal of conventional public traffic, 9 different types of stops and 1024 passengers’ behavior and perception at these stops were surveyed and analyzed. The Pearson correlation analysis was used to explore the relationship between passenger waiting behavior and waiting environment, waiting behavior and perception time deviation, waiting environment and perception time deviation. The influence factors model of perceived time deviation was also established. The results show that the facilities of benches, ceiling, real-time information, and Wi-Fi were significantly related to passenger waiting behaviors including surfing, stroll, as well as no behavior. Any facility can increase the number of surfing users. If Wi-Fi was available, the number of passengers selecting stroll and no behavior would drop. Stroll passengers decreased if there were benches on the platform. These stop facilities can reduce passengers’ perception deviation of waiting time. Passengers’ behaviors such as calling, surfing, and reading newspapers and magazines can also reduce their perceived deviation, while smoking, strolling, and no behavior can lead to the increase of perception deviation.